Data Protection

Net22 Privacy Policy

Your personal information is what matters most to us. This page transparently explains how we collect, use, and protect it.

Last Updated: January 2026 Estimated reading time: ~5 minutes Language: English

Introduction

We value the trust you place in net22. This Privacy Policy ("Policy") explains what personal information we collect when you use the net22 platform, how it is used, and the measures we take to keep your data safe.

This Privacy Policy applies to the net22 website, mobile app, and all associated services. By creating an account or using our platform, you are considered to have agreed to this policy.

This policy is part of our Terms & Conditionsis an integral part of. Please read both documents together.
01 What Information We Collect

Net22 only collects information that is necessary for providing services, verification, and meeting legal obligations. We never collect excessive data.

Data Type Example Reason for Collection
Identity Information Name, date of birth, nationality KYC Verification & Age Confirmation
Contact Information Email, mobile number Account & Notification Management
Financial Information Mobile banking number, transaction history Payment Processing & Fraud Prevention
Identity Documents NID, passport scan Regulatory Requirements
Technical Information IP address, browser, and device information Security & Fraud Detection
Usage Information Betting history, login times, session data Service Improvement & Responsible Gaming

Data is collected in two ways: first, information you provide directly through registration or forms; second, technical and usage data collected automatically by our systems.

We never collect or store your password, full bank account number, or card details. Sensitive payment information is processed directly through payment providers.
02 How Collected Data Is Used

Net22 uses your information only for specific, legitimate purposes. We never misuse your data. Each use case is clearly outlined below:

  • Account Management & Verification: Verifying your identity and keeping your account active.
  • Service Delivery: Running betting, payment processing, and gaming services without interruption.
  • Security Assurance: To prevent unauthorized account access and fraud.
  • Legal Compliance: Meeting regulatory requirements and fulfilling AML (Anti-Money Laundering) and KYC obligations.
  • Customer Support: Resolving your complaints and queries promptly.
  • Promotional Communications: Sending you offers and updates with your consent (you can withdraw consent at any time).
  • Service Improvement: Analyzing anonymized statistics to improve platform quality.
  • Responsible Gaming: Identifying problem gambling patterns and providing the necessary support.
If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings.
03 Data Sharing Policy

Net22 never sells your personal information or shares it with third parties for commercial purposes. However, data may be shared in the following limited circumstances:

  • Payment Providers: Only the necessary information is shared to process bikiash, Nagad, Rocket, and USDT payments.
  • Law Enforcement Agencies: We are required to disclose data in response to a valid court order or lawful request from a regulatory authority.
  • Technology Service Provider: Third parties may be engaged under strict confidentiality agreements for services such as server hosting, cloud storage, or cybersecurity.
  • Business Restructuring: In the event of a merger or acquisition, your data may be transferred to the new owner, subject to the same privacy standards.
All third parties we work with are contractually required to uphold privacy standards equal to or stricter than our own. They may only use your data for the specific purpose agreed upon.
04 Cookies & Tracking Technologies

Cookies and similar technologies are used to enhance your experience on the net22 website and app. Cookies are small text files stored in your browser or on your device.

Types of cookies we use:

  • Essential Cookies: Required for login sessions, security, and core functionality. Disabling these cookies will prevent the site from working properly.
  • Functional Cookies: To remember your language preference and layout settings.
  • Analytics Cookies: For understanding site traffic and usage patterns — all data is anonymized.
  • Marketing Cookies: To show you relevant promotions only with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.

05 Data Protection Practices

Net22 uses industry-leading technology to keep your data secure. Our security framework operates on multiple layers:

  • SSL/TLS Encryption: All data transfers between you and the site and app are secured with 256-bit encryption.
  • Data Encryption: Sensitive data at rest is protected with AES-256 encryption.
  • Two-Factor Authentication (2FA): An additional layer of security for account login.
  • Firewall & DDoS Protection: Advanced technology to defend against cyberattacks.
  • Regular Security Audits: Periodic audits conducted by third-party security experts.
  • Restricted Access: Only authorised personnel are permitted to access the data they need.
  • Secure Data Centres: Data is stored on physically secured servers.
In the event of a security breach, we will make every effort to notify affected users within 72 hours.
06 Data Retention Period

Net22 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

Data Type Retention Period
Account & Identity Information 5 years after account closure
Transaction Records 7 years from the transaction date (legal requirement)
KYC Documents 5 years after account closure
Customer Support Contact 3 years from the date of contact
Betting & Gaming History For the duration of active account + 3 years
Cookies & Browsing Data 30 days to 1 year (depending on cookie type)

Once the retention period expires, data is securely deleted or anonymised so that no individual can be identified from it.

07 Your Rights

As a net22 member, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

Right to Access

You have the right to know what information we hold about you. Upon request, a full summary will be provided within 30 days.

Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected.

Right to Erasure

You may request deletion of your data under certain circumstances. However, some information must be retained for a specified period due to legal obligations.

Right to Restrict Processing

You may request a temporary suspension of the processing of your data for specific reasons.

Opt Out of Marketing

You can opt out of promotional communications at any time via the unsubscribe link in emails or through your account settings.

Right to Data Portability

You may request an export of your data in a standard format such as CSV or JSON.

To exercise these rights support@net22.bizto send us an email. We aim to respond within 30 business days.
08 Protection of Minors

Net22 strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors. If we are informed that a minor has registered on our platform, we will immediately close that account and delete all associated data.

If you believe a minor has accessed our platform without your consent, please contact us immediately at support@net22.biz.

09 Changes to the Privacy Policy

We may update this Privacy Policy due to business changes, new legal requirements, or service improvements. For any significant changes, we will:

  • We will publish the updated policy on this page and display the effective date at the top.
  • Registered members will be notified via email or in-app notification.
  • For significant changes, we will endeavour to provide at least 30 days' notice in advance.

Continued use of the platform after any changes will be considered your acceptance of the updated policy.

We recommend reviewing this policy periodically, especially when you start using a new service.
10 Contact Us

For any privacy-related questions, complaints, or requests, please get in touch with us. Our dedicated Privacy Team is ready to assist you.

Email Support
privacy@net22.biz
support@net22.biz
Response time: within 24–72 hours
Live Support
7 days a week, 24 hours a day Log in to your account to use Live Chat

Why is your data safe with net22?

Our multi-layered security system keeps your personal information protected at the highest level.

End-to-End Encryption

Every data transfer is secured with 256-bit SSL encryption, so no one can intercept your information in transit.

Strict KYC Verification

Every account is verified, eliminating the risk of fake identities and fraud while keeping genuine users' accounts secure.

Regular Security Audits

Independent cybersecurity experts regularly audit our systems. Any vulnerabilities identified are addressed immediately.

Two-Factor Authentication (2FA)

An additional OTP verification is required at login and withdrawal. Even if your password is compromised, your account stays protected.

Your data is never sold

We do not sell your personal data to advertisers or third parties. This is a policy we never compromise on.

Minimum Access Policy

Your data is accessible only to authorized and trained personnel. All access is logged and monitored.

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Play Safe, Enjoy with Confidence

With your data kept safe, net22 brings you the best online betting experience in Bangladesh. Get started today.

By registering, you agree to our Terms & Conditions and Privacy Policy.

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